Many pet owner’s love Chewy for their unique and heartwarming company image. The online retailer knows how to get to our feels and they have a longstanding practice at the company to acknowledge the loss of customers’ pets with flowers or even paintings. Their latest gesture is sure to warm any heart.
When a dog named Gus died, his owner tried to return a bag of food and received a heartwarming surprise from Chewy. Anna Brose tweeted “I contacted @Chewy last week to see if I could return an unopened bag of my dog’s food after he died. They 1) gave me a full refund, 2) told me to donate the food to the shelter, and 3) had flowers delivered today with the gift note signed by the person I talked to??”
Her tweet has since gone viral, leading Brose to follow up with a sweet pic of her now-departed dog, Gus. “Thank you for all the kind messages and shared stories in the comments,” she wrote, adding a blue heart emoji. “Gus would have been blown away!” Chewy replied, saying, “It’s the least we could do, Anna. We hope these flowers will help to keep your spirits up.”
Animal shelters have even taken notice. One shelter worker wrote in a response to Brose’s tweet: “I work at an animal shelter. This is legit. We often have people reaching out to donate because Chewy told them to reach out to a local shelter. I can’t express what this means to shelter’s like mine. Truly a gift.”
Andrew Stein, senior director for customer service at Chewy said “Showing up for our customers during important milestones in their pet parenting journey is core to our DNA and we’ve offered such gestures to their customers since the company’s “very early days. What you have seen is representative of the responses we consistently receive. Each and every time we see a customer post, we all get excited and start forwarding it around Chewy; it never gets old.”