Internet Provider Covid 19 Responses
As homebound Americans are online for work and to keep in touch with friends and family, some internet providers have lifted data caps without significant interruptions to service from the increased bandwidth. The crisis has renewed calls for the FCC to regulate the internet as a utility and for a reversal of a repeal of net neutrality protections. Many are also adhering to the FCC’s Keep Americans Connected Pledge (PDF), which asks the signees not to terminate a customer’s service for non-payment. Below are the providers and what they have pledged.
AT&T – All AT&T home Internet Wireline customers, as well as Fixed Wireless Internet customers, can use unlimited data. AT&T will continue to offer $10/mo Access from AT&T service for qualifying customers. They will also not terminate the service of any customer who can’t pay their bill, and will waive the fees associated with late payments within the next 60 days. All their public Wi-Fi hotspots will be open to everyone.
CenturyLink- CenturyLink said it has committed to waive late fees and to not terminate a residential or small business customer’s service due to financial circumstances associated with COVID-19 for the next 60 days. They are also suspending data usage limits for customers during this time period and hav committed to the FCC’s Keeping Americans Connected Pledge.
Comcast- Comcast has paused enforcement of its data caps for 60 days, giving all of its customers unlimited data for that period. (Comcast normally gives its Xfinity customers two “grace” months for every 12, allowing them to exceed their data cap without penalty.) New subscribers to Comcast’s $9.95/month Internet Essentials plan will receive two months free, and speeds were increased to 25Mbps down and 3Mbps up. Comcast is also making its Xfinity WiFi service free for everyone, regardless of whether you’re a Comcast subscriber or not.
Cox- Cox is eliminating data usage overages for the next 60 days. Customers with a 500GB or existing Unlimited plan will receive credits. They also will not terminate service for any residential or small business customers, and would open its Cox WiFi hotspot network to keep the public connected.
Cox is offering free support calls and the first month free to its low-cost Internet service, Connect2Compete. Customers on its Essential plan will see their speeds increased from 30Mbps to 50Mbps.
Charter (Spectrum)-Charter Communications’ Spectrum services does not have data caps. They will offer free Spectrum broadband and Wi-Fi for 60 days if that household has K-12 students or college students who do not already have a Spectrum broadband subscription. Charter said it will open its Wi-Fi hotspots for public use.
Mediacom Communications- Mediacom has paused monthly data allowances through May 15 across all broadband service tiers. New customers who sign up for Mediacom’s Access Internet 60 broadband service can do so for $19.99/mo for 12 months, rather than $29.99/mo. It has also made its Wi-Fi hotspot network publicly accessible, for free, for 60 days. They also will not disconnect service or assess late fees for the next 60 days to any customer who calls and informs the company that they cannot pay their bill.
Sprint- Sprint has extended its network to include T-Mobile’s network as well for the next 60 days. Sprint has also signed the Keep Americans Connected Pledge and will waive fees and not terminate services if customers are unable to pay because of the coronavirus for the next 60 days. Customers with metered data plans will now receive unlimited data for 60 days. They will also receive an additional 20GB of hotspot data for the same period.
Starry- Wireless broadband ISP Starry has made Starry Connect, a broadband program for public and affordable housing owners, free through May. Normally, the program, which provides 30Mbps symmetrical speeds, is $15/mo. Starry has also agreed to suspend cancellation of service due to nonpayment due to the coronavirus. It already does not charge additional fees or late fees. Starry’s service does not include data caps, either.
Verizon- Verizon will waive late fees and keep residential and small business customers connected if negatively impacted by the global crisis. It is also upgrading the data plan on its Verizon Innovative Learning program for Title 1 middle schools from 10GB/month to 30GB/month for the next two months and removed data caps on Verizon home Internet subscribers. They will also waive overage charges in addition to pledging to not terminate service and waive late fees.
