Instacart Shopper Saves Lives After Trusting Her Gut

When an Instacart shopper decided to go with her gut she may have saved a couple lives in the process. Jessica Higgs, a mom from Georgia, opened up about how she listened to her intuition during a recent food delivery. In a viral TikTok that has garnered over 16.5 million views since being posted on Feb. 1, Higgs talked about the incident.

It started as a normal delivery, ordered by a woman in Atlanta for her dad in Crandall, Georgia. The customer instructed Higgs to leave the bags on his porch. “I got there and something was telling me, ‘You’ve got to help this man out,’” she recalls in the video. “You’re not supposed to go inside someone’s house, but I used my judgment and I brought the groceries inside.”

That’s when Higgs noticed the man was not well. “I could not leave. He just was stumbling all over the place, and there was something different about that,” Higgs said. Higgs said there was a potent smell inside and she noticed a propane tank. She messaged the customer’s daughter to let her know that he “looked sick.” She also mentioned that there was a propane tank in the home and there might be a gas leak since she felt dizzy while inside.

The woman responded that she would have her son stop by to check it out. After the leak was confirmed, the customer credited Higgs with saving her dad’s life, left a five-star review and increased her tip from $14 to $100. In the video, Higgs breaks down while recounting what happened next. “I’m crying because of what she commented this morning,” she says. “‘Thank you so much. Once my son went to check on my dad it turned out it was definitely was leaking, you definitely saved my dad and my younger son’s life!!!”

In the video Higgs says through tears “I’m just an Instacart worker but if you see something, say something. I’m so happy I did.” Hundreds of thousands of people have commented on Higgs’ video praising her for her actions. Instacart also issued a statement praising Higgs’ actions.
“We are constantly inspired by the incredible people who choose to be Instacart shoppers and intentionally make a positive impact in the lives of others. This story touched our hearts and we are grateful for shoppers like Jessica.”